A: Confirmation email will be sent within 24 hours.
2. Q: How do I find the item I want to buy?
A: Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will transfer to the product page. You can choose the item you want to buy here.
3. Q: How do I place an order?
A: After clicking the item you are looking for, select the size and fill in quantity, and then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any. When you are ready, click Proceed to Checkout. Choose your check out the method as a guest or registered customer(registered customers can log in from the right page). Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information. Select "Process Order" to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.
4. Q: How long will be the parcel arrived our country?
A: After we ship it, Ordinary the parcel will be delivery in 5-7 workdays during all the post process. Well, due to unforeseen circumstances, the time will be last a little longer. Please do not worry about it.
5. Q: How to track my order?
A: You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.
6. Q: How do I can change my order or cancel my order?
A: When we received your payment, we will deal with your order within 2 days. So if you really want to change it or cancel it, we hope you can tell us within 1 day. Because if we ship it out, it is difficult to stop the parcel for you. So we hope you can understand.
7. Q: How do I can return the items to your company?
A: If the product's quality is no problem, we can't accept the return it. If there are a few problems of goods (for example, the stain or the line did not cut off cleanly), we hope you can wash it or clean it, then we will give our guest appropriate compensation.
8. Q: How many payment methods do you accept?
A: We can receive the payment through Visa Card, Master Card, Western Union, and Money Gram.
9. Q: How long can I get a customized product?
A: Because the product is customized, we must ask the manufacturer to produce it. So usually it needs about 15 days to get the item from the factory. We hope you can wait for it patiently. And once the parcel is shipped, we will give you the tracking number.
10. Q: Why do you charge my card more than your product price?
A: We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.